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UnHack (the Podcast): From "All or Nothing" to Scalable Solutions and Resilience with Heather Costa

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Manage episode 472999258 series 2286565
Content provided by This Week Health. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by This Week Health or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

March 24, 2025: Heather Costa, Director of Technology Resilience at Mayo Clinic, shares her journey of rebranding her team from "disaster recovery operations" to "technology resilience operations," emphasizing that cyber incidents require a fundamentally different approach than physical disruptions. The conversation delves into the challenges of communicating technical needs with clinical staff, with Heather explaining her philosophy of "meeting people where they are" and focusing on their work rather than the technology. As cyber threats continue to evolve, Heather offers insights into building resilient systems that minimize disruption to patient care.

Key Points:

  1. 03:43 Heather's Role at Mayo Clinic
  2. 04:29 The Evolution of Disaster Recovery
  3. 07:10 Engaging Frontline Operators
  4. 17:44 Building Blocks of Resilience
  5. 20:52 Lightning Round

X: This Week Health

LinkedIn: This Week Health

Donate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

  continue reading

248 episodes

Artwork
iconShare
 
Manage episode 472999258 series 2286565
Content provided by This Week Health. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by This Week Health or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

March 24, 2025: Heather Costa, Director of Technology Resilience at Mayo Clinic, shares her journey of rebranding her team from "disaster recovery operations" to "technology resilience operations," emphasizing that cyber incidents require a fundamentally different approach than physical disruptions. The conversation delves into the challenges of communicating technical needs with clinical staff, with Heather explaining her philosophy of "meeting people where they are" and focusing on their work rather than the technology. As cyber threats continue to evolve, Heather offers insights into building resilient systems that minimize disruption to patient care.

Key Points:

  1. 03:43 Heather's Role at Mayo Clinic
  2. 04:29 The Evolution of Disaster Recovery
  3. 07:10 Engaging Frontline Operators
  4. 17:44 Building Blocks of Resilience
  5. 20:52 Lightning Round

X: This Week Health

LinkedIn: This Week Health

Donate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

  continue reading

248 episodes

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