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Interview In Action: Understanding Agentic AI and Quick Wins with Michael Vipond

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Manage episode 495991739 series 2286565
Content provided by This Week Health. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by This Week Health or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
July 23, 2025: Michael Vipond, Head of Healthcare Provider GTM at ServiceNow, discusses everything from the basics to the cutting edge of AI. As health systems face mounting pressure from Medicare cuts and operational costs, how do leaders navigate the difference between traditional automation and the emerging world of agentic AI? Michael reveals how AI agents are already handling IT incidents and care team requests, but warns that simply layering AI onto broken processes won't deliver transformation. With healthcare drowning in spreadsheets and administrative tasks, what are the practical steps CIOs can take today while building toward a long-term AI strategy? The conversation uncovers specific examples of AI reducing administrative burden and explores the critical foundation work—from data quality to governance—that health systems need to get right before AI can truly amplify human connection in patient care. Key Points:
  • 02:54 Understanding Agentic AI
  • 07:04 AI Use Cases and Benefits
  • 11:01 Governance and Implementation of AI
  • 20:33 Future of AI in Healthcare

X: This Week Health LinkedIn: This Week Health Donate: Alex’s Lemonade Stand: Foundation for Childhood Cancer
  continue reading

248 episodes

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iconShare
 
Manage episode 495991739 series 2286565
Content provided by This Week Health. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by This Week Health or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
July 23, 2025: Michael Vipond, Head of Healthcare Provider GTM at ServiceNow, discusses everything from the basics to the cutting edge of AI. As health systems face mounting pressure from Medicare cuts and operational costs, how do leaders navigate the difference between traditional automation and the emerging world of agentic AI? Michael reveals how AI agents are already handling IT incidents and care team requests, but warns that simply layering AI onto broken processes won't deliver transformation. With healthcare drowning in spreadsheets and administrative tasks, what are the practical steps CIOs can take today while building toward a long-term AI strategy? The conversation uncovers specific examples of AI reducing administrative burden and explores the critical foundation work—from data quality to governance—that health systems need to get right before AI can truly amplify human connection in patient care. Key Points:
  • 02:54 Understanding Agentic AI
  • 07:04 AI Use Cases and Benefits
  • 11:01 Governance and Implementation of AI
  • 20:33 Future of AI in Healthcare

X: This Week Health LinkedIn: This Week Health Donate: Alex’s Lemonade Stand: Foundation for Childhood Cancer
  continue reading

248 episodes

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