Support 2.0: Reimagining Customer Support & Networking via AI Agents with Irosha de Silva

This New Way

Content provided by Fellow.app. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Fellow.app or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

7d ago 34:13

MP3•Episode home

Subscribe at www.thisnewway.com to get the step-by-step playbooks, tools, and workflows.

In this episode, Aydin chats with Irosha de Silva, the founder of Marketrics, about how AI is transforming customer support from passive documentation to real-time, visual, and agentic assistance. They discuss how they met through an AI networking tool called Bordy, how Irosha transitioned from running a software agency to launching an AI-powered startup, and how tools like Grok and GitHub Copilot are changing the game for fast-moving teams. Irosha also demos how Marketrics works—revealing a future where SaaS tools can support users visually and contextually, without human intervention.

TIMESTAMPS

0:40 – How Aydin and Irosha met through Bordy, an AI networking agent

2:50 – Irosha’s tech background and software agency journey

4:55 – Going “all in” on building a product in AI6:15 – The frustrating customer support moment that sparked Marketrics

8:20 – How Marketrics uses agentic AI to improve customer support

10:00 – The impact of AI on company-building today

11:45 – How startups can now reimagine any function with AI

12:45 – Tools Marketrics uses: GitHub Copilot, Grok, ChatGPT

14:00 – How AI is helping founders actually get things done (like LinkedIn posts!)

16:00 – Irosha’s process for turning notes into a high-performing post using Grok

21:10 – Live demo: How Marketrics works with Canva as an example

27:00 – Reimagining support: From reading docs to real-time visual guidance

30:00 – Why user patience is dropping in the AI era

31:00 – What excites Irosha most about the next 12 months of AI

32:50 – How to connect with Irosha

Tools & Resources Mentioned

Bordy – AI networking agent that introduces professionals via email

Marketrics – Irosha’s AI-powered customer support platform (marketrics.ai)

Grok – AI tool (by xAI) Irosha uses to generate real-time LinkedIn posts

GitHub Copilot – AI code assistant used by Markettrics’ dev team

ChatGPT – Used alongside Grok for content creation and support

Cursor – Another AI coding tool briefly mentioned by Aydin

Nvidia GTC Conference – Where Irosha gathered content for his LinkedIn post

223 episodes

#Fellow.app #Tech #Season 2