In this episode of The Viking Chats, Kristjan Byfield welcomes Nick Lyons, founder of No Letting Go and Kaptur Software, to dive deep into the evolution of the inventory sector—and how technology, AI, and data are reshaping it for agents, landlords, and property managers across the UK.

🚀 From early dictaphones and manually edited Word docs to a national franchise network processing 10,000 reports a month and a platform producing 300,000+ compliance inspections annually, Nick shares how he turned a scrappy startup into the UK’s largest inventory provider—all built on three core values: reliability, accountability, and consistency.

💡 You’ll hear:

• How Nick’s early obsession with operational excellence built a franchise model that delivers local expertise at national scale.
• Why No Letting Go and Kaptur are more than just inventory tools—they’re risk mitigation and compliance allies for agents, landlords, and institutional operators.
• The reality of trying to build an inventory business with actors as clerks (spoiler: it didn’t go to plan).
• The importance of seamless data transfer and how the Connect product allows agents to dynamically blend internal and external resourcing based on seasonality and business needs.

🔄 But this isn’t just about the past. Kristjan and Nick dig into the tech future of our industry:

• The complete rebuild of Kaptur and how it now integrates fully with The Depositary and Reapit Foundations—creating an end-to-end, circular ecosystem from tenancy start to final refund.
• How AI is powering next-gen features—from auto-curating checkout dilapidations to auto-generating negotiation proposals and even benchmarking team performance with voice-activated insights.
• The future of data: why it’s not just about insights for your agency, but about protecting clients, identifying risk early, and making smarter, faster decisions.

💥 Expect actionable insights, witty asides, and powerful reasons to review how your agency handles the “final third” of the tenancy journey. Whether you outsource or do it in-house, the message is clear: if you're still manually processing reports, extracting meter readings, or wasting hours negotiating deductions, you're leaking time and risking compliance.

🎯 Who should listen?

• Agents fed up with clunky, manual workflows
• Ops leaders juggling seasonal staff pressure
• Landlords (especially portfolio and institutional) demanding real-time data and transparency
• Forward-thinking agencies ready to scale efficiently without sacrificing service

It’s tech-meets-operations-meets-real-agent-life, all wrapped in a frank and funny chat between two industry veterans who’ve seen it all—and then built the platforms to fix it.

📦 Bonus? Get the lowdown on upcoming AI tools from The Depositary that will transform how you negotiate with tenants, streamline disputes, and slash admin time from 60 hours per month to 6.

This episode is your blueprint for automating the complex, freeing up your team, and future-proofing your lettings business.

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