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Revolutionizing Employee Experience: From Desktop Monitoring to AI-Driven Insights
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Transforming Digital Employee Experience with Vincent Bieri In this Value Makers Podcast episode, host Ryan Purvis and co-host Heather Bicknell interview Vincent Bieri, co-founder of Next Think, to explore the evolution of digital employee experience since the company's inception in 2004. Bieri discusses the company's early focus on AI, the challenges of real-time data monitoring, and the journey towards improving IT service management and employee satisfaction. He emphasizes the shift from merely fixing technical issues to creating a proactive, coaching-oriented IT environment that enhances overall employee experience.
00:00 Introduction to Value Makers Podcast
00:18 Meet Vincent Bieri: Co-founder of Next Think
00:52 The Early Days of Next Think
01:58 Challenges and Innovations in Digital Transformation
03:11 The Evolution of Network Monitoring
05:38 Real-Time Data and User Perspective
07:17 Customer Insights and Product Adaptation
09:42 Shifting Focus to IT Service Management
13:49 The Importance of Employee Experience
23:20 Navigating Market Challenges and Early Adopters
29:59 Proof of Value: A New Approach
37:52 Future of Digital Employee Experience
44:49 Personalization in the Modern Workplace
45:56 Empowerment and Trust in the Workplace
47:26 Measuring Human Sentiment and Feedback
48:10 Analyzing Employee Wellbeing and Stress
51:00 Balancing Technical Metrics and Human Perception
55:04 The Role of Culture in Employee Experience
01:04:55 Proactive IT Systems and Long-Term Changes
01:10:17 The Future of Help Desks and Employee Support
01:21:23 Concluding Thoughts and Future Ideas
🔗 Connect & Follow
• Connect with our host Ryan Purvis on LinkedIn: https://bit.ly/4lCP9Jt
• Be a guest: https://bit.ly/3XLPiA3
• Follow our LinkedIn: https://bit.ly/4kXowiB
• Follow our Twitter: https://bit.ly/40qQhaU
• Find us on Substack: https://bit.ly/3IifSwt
• Join our WhatsApp community: https://bit.ly/4emZjLU
🎧 Listen/Watch on YouTube : https://bit.ly/44EOIHW
🧠Listen/Watch on Substack here: https://bit.ly/44OoSSS
🛠Tools We Use
• Podpage: https://bit.ly/3TdtRpK
• Descript: https://bit.ly/4kayb48
• Fyxer: https://bit.ly/3I1qvUy
Valuu Makers Podcast is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit valuumakers.substack.com/subscribe
258 episodes
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on July 16, 2025 14:19 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 493284809 series 2818439
Transforming Digital Employee Experience with Vincent Bieri In this Value Makers Podcast episode, host Ryan Purvis and co-host Heather Bicknell interview Vincent Bieri, co-founder of Next Think, to explore the evolution of digital employee experience since the company's inception in 2004. Bieri discusses the company's early focus on AI, the challenges of real-time data monitoring, and the journey towards improving IT service management and employee satisfaction. He emphasizes the shift from merely fixing technical issues to creating a proactive, coaching-oriented IT environment that enhances overall employee experience.
00:00 Introduction to Value Makers Podcast
00:18 Meet Vincent Bieri: Co-founder of Next Think
00:52 The Early Days of Next Think
01:58 Challenges and Innovations in Digital Transformation
03:11 The Evolution of Network Monitoring
05:38 Real-Time Data and User Perspective
07:17 Customer Insights and Product Adaptation
09:42 Shifting Focus to IT Service Management
13:49 The Importance of Employee Experience
23:20 Navigating Market Challenges and Early Adopters
29:59 Proof of Value: A New Approach
37:52 Future of Digital Employee Experience
44:49 Personalization in the Modern Workplace
45:56 Empowerment and Trust in the Workplace
47:26 Measuring Human Sentiment and Feedback
48:10 Analyzing Employee Wellbeing and Stress
51:00 Balancing Technical Metrics and Human Perception
55:04 The Role of Culture in Employee Experience
01:04:55 Proactive IT Systems and Long-Term Changes
01:10:17 The Future of Help Desks and Employee Support
01:21:23 Concluding Thoughts and Future Ideas
🔗 Connect & Follow
• Connect with our host Ryan Purvis on LinkedIn: https://bit.ly/4lCP9Jt
• Be a guest: https://bit.ly/3XLPiA3
• Follow our LinkedIn: https://bit.ly/4kXowiB
• Follow our Twitter: https://bit.ly/40qQhaU
• Find us on Substack: https://bit.ly/3IifSwt
• Join our WhatsApp community: https://bit.ly/4emZjLU
🎧 Listen/Watch on YouTube : https://bit.ly/44EOIHW
🧠Listen/Watch on Substack here: https://bit.ly/44OoSSS
🛠Tools We Use
• Podpage: https://bit.ly/3TdtRpK
• Descript: https://bit.ly/4kayb48
• Fyxer: https://bit.ly/3I1qvUy
Valuu Makers Podcast is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit valuumakers.substack.com/subscribe
258 episodes
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