In today's episode, I explore accessibility in UX design with Shaine Frazier, a former special education teacher who now works as a UX insights professional in the insurance industry, discussing how teaching experience translates into building more accessible digital products.
• Accessibility in design helps not just people with disabilities but benefits all users
• Simple additions like subtitles in videos make content more accessible while improving overall user experience
• Special education techniques translate directly to UX—meeting users where they are and adapting content to their needs
• Teachers already have experience running meetings with stakeholders (IEP meetings) that mirror UX research presentations
• Less is more when implementing accessibility features—targeted improvements often have bigger impact than complete overhauls
• The future of accessibility in UX must balance AI advancements with human understanding of nuance around disability and diversity
Follow Shane on Instagram and LinkedIn to learn more about his journey from education to UX research. Instagram: s.d.fraizer LI: at Shaine Frazier

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Bio:

Shaine Fraizer was born and raised in the Bronx. He is former Special Education Teacher with a unique journey from education to web design, to user experience design, cumulating in his current role as a Digital Customer Experience (CX) Manager.

Shaine studied psychology at New York Tech, where he gained early teaching experience as a program facilitator with Changing the Odds, mentoring teens on mental health and positive sexual behavior. This sparked his passion for education.

After earning his degree, Shaine pursued Educational Psychology at Columbia University's Teachers College but soon joined the NYC Teaching Fellows, serving Bronx students for five years. During this time, he ventured into web design, creating platforms for his own short-term rental business and an e-commerce company, Science.Teacher.Mom.

His growing interest in UX design led him to complete Google’s Professional UX Design Certification on Coursera. Combining this knowledge

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