Ep. 17 - Say What You Mean Without Starting a War: Communication Skills That Are Game Changers
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In this episode of 'The Unstressed Exec,' Dr. George Vergolias, an executive and resilience coach and forensic psychologist, dives into part three of the Conflict Mastery series, focusing on communication.
He emphasizes the importance of expressing truth clearly and assertively without escalating into conflict. Dr. Vergolias discusses the 'Four Horsemen of Communication' identified by the Gottmans: criticism, defensiveness, contempt, and stonewalling, and how to replace these with positive habits. He also describes the importance of moving from passive or aggressive communication styles to assertive communication, using tools like the 'I Statement' formula and active listening to foster better understanding.
Additionally, Dr. Vergolias provides strategies for repairing communication breakdowns and handling high-conflict conversations with extra care. Key takeaways include the importance of training in communication skills, replacing negative habits with positive ones, and prioritizing repair over perfection in relationships.
00:00 Introduction to Conflict Mastery
01:48 Understanding Communication Breakdown
01:55 The Four Horsemen of Communication
02:53 Replacing Negative Habits
03:36 Assertive Communication Styles
05:42 Using 'I' Statements Effectively
07:41 The Power of Listening
11:04 Repairing Broken Communication
12:40 Handling High Conflict Conversations
17:23 Key Takeaways and Conclusion
About the Host – The Unstressed Exec
Meet Dr. George Vergolias — a clinical and forensic corporate psychologist turned executive coach with 20+ years at the intersection of leadership, mental resilience, and high performance. George has advised Fortune 500 companies, guided C-suite leaders through crisis, and coached high-achievers to reclaim clarity, calm, and purpose without losing their edge.
On The Unstressed Exec, George brings powerful insights from the boardroom to the mic — helping leaders navigate stress, burnout, conflict, and transformation with practical tools and no-BS wisdom.
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18 episodes