How do you turn GenAI excitement into real enterprise value—without leaving people behind?

In this episode, Amir talks with Mike Urban, Chief Technology Operations Officer at Best Egg, about the overlooked muscle every company needs to build: change management. Mike shares how his team is navigating the real-world complexity of bringing GenAI into production across a highly regulated fintech org—while aligning control and risk teams as unexpected champions of innovation.

If you’re trying to move fast without breaking trust, this conversation is packed with lessons.

Key Takeaways:

Change management isn’t a framework—it’s a living process, just like the changes you’re navigating.

GenAI adoption starts with personalized enablement, not just tooling. Everyone has a different “light switch.”

Risk and control functions can be powerful allies in innovation, not blockers—if brought in early.

Gamified onboarding and grassroots advocacy can shift perception and accelerate adoption.

The real value of GenAI isn’t replacement—it’s amplification. Think "thought partner," not "automation engine."

Timestamped Highlights:

00:47 – What Best Egg does and who they serve in the fintech landscape

01:46 – Why traditional change management often fails in tech orgs

07:42 – The GenAI learning curve: why every employee needs their own light switch moment

10:18 – Risk and control teams as enablers of innovation (not roadblocks)

12:39 – A clever GenAI onboarding experiment with Best Egg’s control team

17:01 – Framing GenAI as a productivity co-pilot, not a job replacer

22:33 – Why GenAI's constant evolution might actually make it easier to adopt

Quote of the Episode:

“Every person has their own GenAI light switch—and once it’s on, it doesn’t turn off.”

Call to Action:

If this episode sparked new ideas for how your team can embrace GenAI more effectively, share it with a colleague or drop us a review. And don’t forget to subscribe so you never miss an episode of The Tech Trek. You can also connect with Mike Urban on LinkedIn to continue the conversation.