What happens when UX design collides with generative AI? In this episode of The Tech Trek, Amir sits down with Mickey Alon, CEO and co-founder of Eucera, to explore how AI-first design is redefining SaaS product experiences. Mickey shares his vision for conversational UX, why menus are becoming obsolete, and how intelligent agents will soon become the most valuable “team member” in your product. If you build, lead, or design in tech—this one will get you thinking differently.

Key Takeaways

• Traditional UI can't keep up with modern feature sets—AI-first UX unlocks faster access to value

• Conversational interfaces offer personalization and productivity that static workflows can't match

• User expectations are evolving rapidly thanks to tools like ChatGPT—SaaS must catch up

• AI-first design challenges product teams to rethink roadmaps, roles, and even user trust

• Future UX will be hybrid: visual, prompt-driven, and increasingly agentic

Timestamped Highlights

03:12 — Why traditional menus break as SaaS features grow

04:45 — The gap between AI-powered hype and true AI-first product experiences

08:25 — How AI can personalize UX based on user skill level and intent

17:50 — The need for audit trails and observability in AI-driven workflows

21:30 — Will UX roles shrink or expand in the age of AI-first design?

25:20 — What happens when every product is just an agent? Where do you differentiate?

Quote of the Episode

“The companies that will deliver AI-first experiences will outperform—because you're deploying the best person in the company, which is the agent, to assist any number of users in real time.”

Call to Action

If this episode made you rethink the future of product design, share it with a teammate or PM who needs to hear it. Subscribe to The Tech Trek for more smart conversations at the edge of tech, product, and leadership. And connect with Mickey Alon on LinkedIn if you want to dive deeper into AI-first UX.