In this episode of the Supply Chaney podcast, Nathan Chaney interviews Randall Guernsey, head of professional services at ShipHero, discussing the evolution of warehouse management systems, the importance of customer-centric operations, and the role of AI in logistics. Randall shares his journey from a basement startup to a recognized expert in fulfillment, emphasizing the significance of industry networking and collaboration. The conversation also touches on the rebranding of ShipHero Fulfillment to LVK and the upcoming AI in Logistics Summit.
Chapters
00:00 Introduction to Warehouse Management Systems
02:48 Randall Guernsey's Journey in Fulfillment
05:47 The Evolution of 3PL and E-commerce
08:49 Building a Customer-Centric Fulfillment Operation
11:49 Industry Networking and Learning
14:48 The Birth of Mr. Fulfillment
17:51 Consulting at ShipHero
21:05 The Rebranding of ShipHero Fulfillment
23:45 ShipHero's Role in Industry Collaboration
27:00 AI in Logistics Summit Overview
29:48 Closing Thoughts and Future Outlook
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