Decoder is a show from The Verge about big ideas — and other problems. Verge editor-in-chief Nilay Patel talks to a diverse cast of innovators and policymakers at the frontiers of business and technology to reveal how they’re navigating an ever-changing landscape, what keeps them up at night, and what it all means for our shared future.
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Frontline Storytellers: How to Train Your Team on Subscriber Experience, With Scott Paul
MP3•Episode home
Manage episode 451109871 series 1268172
Content provided by Stephen V. Smith and Pioneer Utility Resources. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Stephen V. Smith and Pioneer Utility Resources or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Is your consumer service team built to care? Scott Paul, of Beacon Broadband, shares how he uses team building and mentoring to turn his frontline team into storytelling specialists!
353 episodes
MP3•Episode home
Manage episode 451109871 series 1268172
Content provided by Stephen V. Smith and Pioneer Utility Resources. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Stephen V. Smith and Pioneer Utility Resources or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Is your consumer service team built to care? Scott Paul, of Beacon Broadband, shares how he uses team building and mentoring to turn his frontline team into storytelling specialists!
353 episodes
All episodes
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