Why Empathy Is the Most Important Skill for Conscious Leaders. TSHS-0095

The Social Hotelier

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Why Empathy Is the Most Important Skill for Conscious Leaders

In this episode, Sam-Erik Ruttmann interviews Mike Handcock, the chairman of the Circle of Excellence Group, about conscious leadership and the key elements of a positive hotel stay.

Mike shares his journey from being a professional musician to becoming a thought leader and empowering conscious leaders.

He explains that conscious leaders have a purposeful vision, and a collaborative mindset, lead by values-based leadership, make a difference daily, and focus on leaving a legacy.

Mike also discusses the importance of empathy in conscious leadership and the role of ancient wisdom in modern solutions.

He emphasizes the need for conscious leaders to have a supportive network and shares his experiences and preferences as a frequent traveler staying in hotels.

Hotels have an opportunity to create a sense of belonging and care for their guests. Anticipating and meeting guests’ needs, providing unexpected gestures, and personalizing the experience can make a lasting impression.

The check-in process should be efficient and friendly, with staff who are attentive but not overly familiar. Cleanliness, safety, and the overall vibe of the hotel are important factors for guests. During the COVID-19 pandemic, some hotels became too clinical and inhumane, while others lacked consistency in implementing safety measures. Music has the power to uplift, comfort, and create a mood. It can be used to enhance productivity, evoke emotions, and create memorable experiences at events.

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