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70% Change Management & People: The Truth About AI Transformation
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In this episode of The Shift Code Podcast, host Pierre Le Manh is joined by Ernesto Pagano, a Managing Director and Senior Partner at Boston Consulting Group (BCG), to share insights on the real-world implementation of AI across industries, focusing on transformation challenges, organizational approaches, and practical success factors.
What You’ll Learn:
- Why AI transformation is 10% technology, 20% tools/processes, and 70% change management
- How to balance centralized and decentralized approaches to AI implementation for maximum innovation and scalability
- The critical factors driving successful AI adoption across support functions versus core business operations
- Why responsible AI governance and data infrastructure are fundamental to transformation success
- How to adapt project management approaches for AI initiatives
Ernesto Pagano is a core member of the Technology, Media & Telecommunication practice at Boston Consulting Group, and leads the firm’s media work globally. Since joining BCG in 2009, Ernesto has advised clients on growth strategy, innovation, operating model transformation, and organizational design. Ernesto has deep experience in media, information services, and education/upskilling. In 2015, Ernesto was a BCG Ambassador in the Middle East, helping grow the local media and public sector business. Prior to joining BCG, Ernesto was an investment banker with Merrill Lynch in London and Hong Kong, as part of the mergers and acquisitions team.
Episode Resources:
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