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AI at Brinks Home: lower costs, better customer support (with Veronica Moturi)
Manage episode 511939749 series 2922546
Content provided by YSecurity. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by YSecurity or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Manage episode 511939749 series 2922546
Content provided by YSecurity. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by YSecurity or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Cutting support costs usually tanks experience—unless you redesign the system. Veronica Moturi shares how Brinks built an AI “first line,” kept humans for nuance, and improved accuracy by unifying data, verification, and troubleshooting. If you’re scaling support, this is your roadmap to trust, speed, and measurable unit economics. Veronica: www.linkedin.com/in/veronica-moturi Brinks Home: brinkshome.com Jon: www.linkedin.com/in/jon-mclachlan Sasha: www.linkedin.com/in/aliaksandr-sinkevich YSecurity: www.ysecurity.io
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Similar to The Security Podcast of Silicon Valley
Show notes are at https://stevelitchfield.com/sshow/chat.html
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Welcome to the Security Weekly Podcast Network, your all-in-one source for the latest in cybersecurity! This feed features a diverse lineup of shows, including Application Security Weekly, Business Security Weekly, Paul's Security Weekly, Enterprise Security Weekly, and Security Weekly News. Whether you're a cybersecurity professional, business leader, or tech enthusiast, we cover all angles of the cybersecurity landscape. Tune in for in-depth panel discussions, expert guest interviews, and ...
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continue reading
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