The SDM Show, hosted by Rob Cairns, focuses on business, life, productivity, digital marketing, and WordPress. In this particular episode, Rob Cairns and guest Ryan Waterbury of One Dog Solutions discuss the critical importance of clients adhering to established support systems and guidelines for agencies and solo operators. They emphasize that clients often disregard official support channels, leading to inefficiencies and frustration for business owners. The conversation highlights the need for agencies to set clear boundaries and enforce their terms and conditions to protect their time and mental well-being, even if it means parting ways with clients who refuse to cooperate. Both hosts advocate for proactive communication, detailed client submissions, and the use of dedicated ticketing systems to streamline the support process and foster mutual respect.