This excerpt from an SDM show podcast, hosted by Rob Cairns and featuring Todd Jones, focuses on the critical importance of trust in business and copywriting. They discuss the increasing filters of distrust people have, especially in digital interactions, leading to a need for more touch points to build relationships. Strategies for building trust are highlighted, including ensuring your business does what it promises, showcasing social proof like testimonials and reviews, and establishing credibility through positive experiences and third-party endorsements. Finally, the speakers emphasize the power of knowing your audience, demonstrating likability, and utilizing tools like storytelling and community to foster connection and reduce friction in the buying process.