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When IT Becomes the Bottleneck: Scaling Support Without Scaling Headcount
Manage episode 507955765 series 3690559
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Your team’s PowerShell scripts work. And that's exactly the problem.
Budget meetings deliver familiar frustrations. Executive leadership demands faster project delivery, enhanced productivity metrics, and improved SLA performance. Meanwhile, your team handles 40% more automation requests than last year with the same headcount.
Budgets stay tight while expectations keep rising. Global IT spending continues climbing, yet much of that growth gets absorbed by recurring costs and price increases rather than new capabilities.
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