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Embedding Customer Success into GTM: Where Strategy Meets Execution

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Manage episode 487951564 series 3030509
Content provided by The Sales Readiness Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Sales Readiness Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of the Sales Readiness Podcast, Ray Makela, Managing Director of Talent Development, sits down with Annie Stefano, Senior Training Consultant, to continue their conversation on Customer Success. The two tackle what it takes to operationalize CS across the customer journey.

Key Takeaways:

· How to reduce friction between Sales and CS by establishing shared goals.

· Metrics that showcase impact, including both leading and lagging indicators.

· The evolving role of AI in CS.

  continue reading

107 episodes

Artwork
iconShare
 
Manage episode 487951564 series 3030509
Content provided by The Sales Readiness Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Sales Readiness Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of the Sales Readiness Podcast, Ray Makela, Managing Director of Talent Development, sits down with Annie Stefano, Senior Training Consultant, to continue their conversation on Customer Success. The two tackle what it takes to operationalize CS across the customer journey.

Key Takeaways:

· How to reduce friction between Sales and CS by establishing shared goals.

· Metrics that showcase impact, including both leading and lagging indicators.

· The evolving role of AI in CS.

  continue reading

107 episodes

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