Ever wonder what happens when purpose drives a business more than profit? In this captivating conversation, Bill and Sheila Ford, founders of Ozark Mountain Bagel Company, reveal how a chance question – "Hey, you want to open a bagel shop?" – transformed their lives and the Northwest Arkansas food scene.
The Fords share their remarkable journey from careers in oil refining and education to becoming beloved bagel entrepreneurs. After running a successful bagel shop in Oklahoma for eight years, they relocated to Northwest Arkansas in 2017, seeking a new adventure where they could continue their mission of "spreading joy, love, and cream cheese." What they discovered was a business community unlike any they'd experienced – collaborative rather than competitive, where even potential rivals reached out to offer help.
At the heart of their story is a leadership philosophy that treats employees as partners rather than subordinates. With roughly 75% of their workforce being teenagers in their first jobs, Bill and Sheila focus on developing future leaders, challenging them to think beyond themselves and find purpose in their work. This approach has created a culture where employees feel valued and customers experience genuine warmth with every visit.
The Fords' business acumen shines through as they discuss their growth from a single location to six stores across Northwest Arkansas, including one in Walmart's new food hall. Their expansion strategy balances opportunity with purpose – they're developing a franchise model but emphasize finding the right people who align with their values rather than growing for growth's sake.
Whether you're an aspiring entrepreneur, a seasoned business owner, or simply someone who appreciates authentic leadership, this conversation offers valuable insights about building a business with heart. Subscribe now to hear more inspiring stories from local entrepreneurs who are shaping Northwest Arkansas and beyond.