The Rebound is back and, in this episode, Coach Matt Doherty sits down with hospitality legend Horst Schulze to explore the secrets behind creating a world-class company culture. Schulze shares how his leadership philosophy built the Ritz-Carlton into one of the most respected brands in the world - starting with purpose, belonging, and a refusal to compromise on excellence.

This episode dives into the power of hiring for cultural fit rather than just skills and experience. Horst explains how attitudes and behavior shape customer experience far more than resumes ever could, offering tips that are relevant for leaders in any industry.

From non-negotiable standards to continuous training, this conversation unpacks the systems behind high-performing teams. Schulze reveals how clear values, daily reinforcement, and employee empowerment can radically transform organizational results.

Whether you're a business owner, executive, or team leader, this episode provides a practical blueprint for building a purpose-driven, high-impact culture. Coach Doherty and Horst Schulze offer a wealth of actionable tools to elevate your leadership and inspire excellence in your team from start to finish!

Key Takeaways:

• Culture starts with a clear purpose and a shared sense of belonging.
• Hiring should prioritize attitude and behavior, not just experience.
• Day One on the job is a key emotional moment to reinforce your values.
• Non-negotiable standards create consistency and trust with customers.
• Ongoing training is essential for embedding culture and developing talent.
• Accountability and recognition are vital to sustaining excellence long-term.

Visit Horst's Website | Purchase His Book on Amazon

To learn more about booking Coach Matt Doherty to speak at your next event or help you elevate your leadership game, visit dohertycoaching.com today.