Competence Counts: The Pool Pro’s Edge

The Pool Guy Podcast Show

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2d ago 19:13

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Customers don’t judge by jargon; they judge by what they see and how their pool performs after you leave. We dive straight into the habits that signal true professionalism on a pool route: a 30–40 second equipment scan, disciplined filter decisions, and a firm stance on water-level responsibilities that keeps you out of liability trouble.
You’ll learn a simple checklist for catching leaks, reading filter pressure, and spotting a dirty salt cell before a homeowner does. We talk through the real cost of “I’ll clean the filter next week,” why a quick backwash rarely saves the day, and how to protect your margins by doing the hard work at the right moment. We also get practical about safety and optics—why you should avoid driveways, how to handle muriatic acid without scarring a brand-new deck, and the small presentation cues (uniforms, tidy trucks, clear logos) that build trust long before test strips touch water.
Heavy bather load on the calendar? We walk through a pre-party plan that actually works: boost chlorine, add non-chlorine shock, set the salt system to 100 percent, extend runtime, and remove the cleaner to prevent breakage. You’ll get language for a one-page service agreement that makes the customer responsible for filling the pool and a message template for low-water situations that documents the waterline and turns the system off until it’s safe. These steps reduce callbacks, avoid ugly claims, and turn your route into a smooth, predictable operation clients rave about.
If you’re ready to look, act, and perform like the pro you are, this conversation gives you the playbook. Subscribe for more route-ready tactics, share this episode with a fellow tech who could use a cleaner workflow, and leave a review to tell us the habit that changed your season.

We break down the habits that prove competency on a pool route, from fast equipment assessments to firm water-level boundaries that prevent liability. We also cover pro presentation, customer communication for parties, and the smarter way to handle filters, chemicals, and parking.
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Chapters

1. Setting The Standard For Competency (00:00:00)

2. Quick Equipment Assessment That Prevents Callbacks (00:02:32)

3. Don’t Skip Filter Cleans Under Pressure (00:05:47)

4. Water Level Boundaries And Liability (00:08:23)

5. Insurance, Parking, And Chemical Handling (00:12:24)

6. Preparing Pools For Parties The Right Way (00:14:54)

7. Uniforms, Vehicles, And First Impressions (00:17:19)

8. Resources, Coaching, And Closing (00:19:17)

1791 episodes

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