Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by David Meltzer, Entrepreneur.com and David Meltzer. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Meltzer, Entrepreneur.com and David Meltzer or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Turning Customer Friction into Billion Dollar Growth

21:47
 
Share
 

Manage episode 504138897 series 2981263
Content provided by David Meltzer, Entrepreneur.com and David Meltzer. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Meltzer, Entrepreneur.com and David Meltzer or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In today’s episode, I sit down with Dushyant Sharma, founder and CEO of Paymentus, a company valued at over a billion dollars that powers the bill payment systems behind utilities, insurers, government agencies, and more. We explore how Paymentus has transformed a service nobody enjoys into a customer-friendly, cost-saving solution by offering flexibility, clarity, and choice. Dushyant shares how aligning payment processing with customer needs reduces costly service calls, improves collections, and creates a better overall experience. We also discuss the culture that keeps Paymentus nimble despite its scale, and why its growth strategy started by serving the clients everyone else ignored.

  continue reading

2344 episodes

Artwork
iconShare
 
Manage episode 504138897 series 2981263
Content provided by David Meltzer, Entrepreneur.com and David Meltzer. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Meltzer, Entrepreneur.com and David Meltzer or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In today’s episode, I sit down with Dushyant Sharma, founder and CEO of Paymentus, a company valued at over a billion dollars that powers the bill payment systems behind utilities, insurers, government agencies, and more. We explore how Paymentus has transformed a service nobody enjoys into a customer-friendly, cost-saving solution by offering flexibility, clarity, and choice. Dushyant shares how aligning payment processing with customer needs reduces costly service calls, improves collections, and creates a better overall experience. We also discuss the culture that keeps Paymentus nimble despite its scale, and why its growth strategy started by serving the clients everyone else ignored.

  continue reading

2344 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play