Welcome to The Peak Experience—the podcast from Peak Support, where we dive deep into the strategies that make exceptional customer experiences a reality.
In this episode, Peak Support’s President, Hannah Steiman, is joined by Stacy Justino, Product Support Manager at PetDesk and formerly Customer Support Manager at Loom and Senior Manager of Customer Support at Big Fish Games. Together, they explore the mindset and strategies behind building a high-performing customer support team in the SaaS industry.
Stacy shares how she’s shaped customer support teams across multiple companies, emphasizing the importance of curiosity and systems thinking in delivering top-tier service. From scaling support teams to fostering customer loyalty, Stacy’s experience brings actionable insights you can apply to elevate your own support operations.
Don’t miss this conversation packed with practical advice on transforming your customer support team from reactive to proactive.