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The Goods: The Giraffe in the Box
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The Goods is a new series that delivers wisdom for personal and professional growth. In today's episode, Michael unpacks how a lost stuffed animal and a few creative frontline employees turned a simple customer problem into a story of unforgettable trust. Learn why empowering people at the edge, celebrating thoughtful details, and protecting discretionary effort can quietly define your culture and brand.
Enjoy Episode 44 of The Goods. #BeNEXT
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