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EP 629: Bringing Joy to Reverse Logistics with Happy Returns

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Manage episode 509064383 series 2492529
Content provided by Kevin Lawton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kevin Lawton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Returns are a constant challenge for retailers, but Happy Returns is proving the technology that can transform the experience for both customers and merchants.

In this episode of The New Warehouse Podcast, Kevin chats with Tim Fehr, Chief Operations Officer at Happy Returns. The company facilitates in-person returns of online purchases at more than 8,000 drop-off points across the U.S., enabling box-free, label-free returns with instant refunds.

Tim shares how Happy Returns has scaled rapidly, integrating robotics and automation, and is pushing forward with AI and computer vision to build the warehouse of the future.

Get better visibility with Surgere.

Follow us on LinkedIn and YouTube.

Support the show

  continue reading

697 episodes

Artwork
iconShare
 
Manage episode 509064383 series 2492529
Content provided by Kevin Lawton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kevin Lawton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Returns are a constant challenge for retailers, but Happy Returns is proving the technology that can transform the experience for both customers and merchants.

In this episode of The New Warehouse Podcast, Kevin chats with Tim Fehr, Chief Operations Officer at Happy Returns. The company facilitates in-person returns of online purchases at more than 8,000 drop-off points across the U.S., enabling box-free, label-free returns with instant refunds.

Tim shares how Happy Returns has scaled rapidly, integrating robotics and automation, and is pushing forward with AI and computer vision to build the warehouse of the future.

Get better visibility with Surgere.

Follow us on LinkedIn and YouTube.

Support the show

  continue reading

697 episodes

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