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Content provided by Jon Bumhoffer, David Millili, and Steve Carran. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jon Bumhoffer, David Millili, and Steve Carran or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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#229: 100% Guest Satisfaction Through Smart Hospitality Operations | with Will Gilbert

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Manage episode 518696731 series 3336908
Content provided by Jon Bumhoffer, David Millili, and Steve Carran. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jon Bumhoffer, David Millili, and Steve Carran or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, hosts Steve Carran chat with Will Gilbert, Co-Founder of Bodhi, live from the trade show floor at The Hospitality Show in Denver, Colorado.

Will shares the original “aha moment” behind creating Bodhi — a platform born from 25+ years of systems integration and a real-world need for hotels and mixed-use properties to manage smart devices under one pane of glass. What began as one-off software has evolved into a global solution trusted by integrators, manufacturers, resorts, and hotels worldwide.

In this episode, we cover:

  • How a single high-end property inspired the creation of Bodhi
  • Why being manufacturer agnostic is Bodhi’s biggest competitive advantage
  • The tech behind predicting and preventing guest experience issues
  • How BodhiGPT, GuestGPT, and their AI Super-Agent enhance operations and 5-star reviews
  • Expansion into the multifamily & residential market

From AI-powered automation to quarter-million data messages per second, Bodhi is transforming how properties manage systems, respond to guest needs, and create unforgettable stays.

Whether you're running luxury hotels, select-service properties, or multifamily communities — this episode is packed with insight into the future of smart operations.

Watch the FULL EPISODE on YouTube: https://youtu.be/NeThDs6pbbs

Links:
Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/
Bodhi: https://www.gobodhi.com/

For full show notes head to: https://themodernhotelier.com/episode/229

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

  continue reading

231 episodes

Artwork
iconShare
 
Manage episode 518696731 series 3336908
Content provided by Jon Bumhoffer, David Millili, and Steve Carran. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jon Bumhoffer, David Millili, and Steve Carran or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, hosts Steve Carran chat with Will Gilbert, Co-Founder of Bodhi, live from the trade show floor at The Hospitality Show in Denver, Colorado.

Will shares the original “aha moment” behind creating Bodhi — a platform born from 25+ years of systems integration and a real-world need for hotels and mixed-use properties to manage smart devices under one pane of glass. What began as one-off software has evolved into a global solution trusted by integrators, manufacturers, resorts, and hotels worldwide.

In this episode, we cover:

  • How a single high-end property inspired the creation of Bodhi
  • Why being manufacturer agnostic is Bodhi’s biggest competitive advantage
  • The tech behind predicting and preventing guest experience issues
  • How BodhiGPT, GuestGPT, and their AI Super-Agent enhance operations and 5-star reviews
  • Expansion into the multifamily & residential market

From AI-powered automation to quarter-million data messages per second, Bodhi is transforming how properties manage systems, respond to guest needs, and create unforgettable stays.

Whether you're running luxury hotels, select-service properties, or multifamily communities — this episode is packed with insight into the future of smart operations.

Watch the FULL EPISODE on YouTube: https://youtu.be/NeThDs6pbbs

Links:
Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/
Bodhi: https://www.gobodhi.com/

For full show notes head to: https://themodernhotelier.com/episode/229

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

  continue reading

231 episodes

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