Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by Jon Bumhoffer, David Millili, and Steve Carran. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jon Bumhoffer, David Millili, and Steve Carran or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

#208: How Hotel Polaris Creates a Great Guest Experience | with Nick Nations

8:49
 
Share
 

Manage episode 505673847 series 3336908
Content provided by Jon Bumhoffer, David Millili, and Steve Carran. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jon Bumhoffer, David Millili, and Steve Carran or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, we sit down with Nick Nations, Director of Rooms at Hotel Polaris, to explore how genuine care, communication, and technology combine to create unforgettable guest experiences. Nick shares his philosophy on hospitality, why personality and compassion matter more than processes, and how his team leverages both tech and heart-first service to delight guests.

Whether you’re in hospitality leadership or simply love great service stories, this episode is packed with insights you won’t want to miss.

Topics We Cover:

  • Why genuine personality and compassion matter more than experience when hiring.
  • Balancing technology with personalized, human-centered hospitality.
  • How daily team stand-ups and feedback loops improve consistency and service recovery.
  • Turning guest interactions into long-term memories and even PR opportunities.

Watch the FULL EPISODE on YouTube: https://youtu.be/gFtpadQlH0U

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Nick on LinkedIn: https://www.linkedin.com/in/nick-nations-78699534/
Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/

For full show notes head to: https://themodernhotelier.com/episode/208

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

  continue reading

210 episodes

Artwork
iconShare
 
Manage episode 505673847 series 3336908
Content provided by Jon Bumhoffer, David Millili, and Steve Carran. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jon Bumhoffer, David Millili, and Steve Carran or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, we sit down with Nick Nations, Director of Rooms at Hotel Polaris, to explore how genuine care, communication, and technology combine to create unforgettable guest experiences. Nick shares his philosophy on hospitality, why personality and compassion matter more than processes, and how his team leverages both tech and heart-first service to delight guests.

Whether you’re in hospitality leadership or simply love great service stories, this episode is packed with insights you won’t want to miss.

Topics We Cover:

  • Why genuine personality and compassion matter more than experience when hiring.
  • Balancing technology with personalized, human-centered hospitality.
  • How daily team stand-ups and feedback loops improve consistency and service recovery.
  • Turning guest interactions into long-term memories and even PR opportunities.

Watch the FULL EPISODE on YouTube: https://youtu.be/gFtpadQlH0U

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Nick on LinkedIn: https://www.linkedin.com/in/nick-nations-78699534/
Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/

For full show notes head to: https://themodernhotelier.com/episode/208

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

  continue reading

210 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play