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Episode 19: Systems for Running a Successful Membership: #7 Customer Service & Success

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Content provided by Travis Northcutt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Travis Northcutt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

This is the seventh episode in a series on how to create systems and automations that will help your membership site more efficiently and effectively. We've broken everything it takes to run your site into 8 categories and episode 19 will teach you how to create effective systems for customer service & success.

System 1: Lead generation
System 2: lead nurturing

System 3: onboarding
System 4: engagement tracking

System 5: content creation

System 6: community management

System 7: Customer service & Success

System 8: General Management: KPI tracking, tech stack, finances, and management of staff

Creating a culture of honest feedback will help you curate the best member experience possible on your site. Listen as we break down how to create that culture and systematize and automate the majority of your customer service & success. Happy listening!

Resources:

The Membership Guys article: 5 Things to consider when adding gamification to your membership site.

  continue reading

27 episodes

Artwork
iconShare
 

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on February 27, 2024 05:09 (1+ y ago)

What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 229712521 series 2492332
Content provided by Travis Northcutt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Travis Northcutt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

This is the seventh episode in a series on how to create systems and automations that will help your membership site more efficiently and effectively. We've broken everything it takes to run your site into 8 categories and episode 19 will teach you how to create effective systems for customer service & success.

System 1: Lead generation
System 2: lead nurturing

System 3: onboarding
System 4: engagement tracking

System 5: content creation

System 6: community management

System 7: Customer service & Success

System 8: General Management: KPI tracking, tech stack, finances, and management of staff

Creating a culture of honest feedback will help you curate the best member experience possible on your site. Listen as we break down how to create that culture and systematize and automate the majority of your customer service & success. Happy listening!

Resources:

The Membership Guys article: 5 Things to consider when adding gamification to your membership site.

  continue reading

27 episodes

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