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“The most important part of my practice is how I relate to the people I serve.” Guest, Dr. Michael Sonick, is not only a globally recognized expert in dental implantology and periodontology—he’s also the author of Treating People, Not Patients. This groundbreaking book isn’t just for dental or medical professionals; it’s for anyone in the service industry who wants to elevate the way they connect with others.

Dr. Sonick emphasizes a truth often overlooked: social and interpersonal skills are critical to healing and success. “When people feel better, they heal better,” he explains. It’s not about rushing to serve more people faster—it’s about delivering quality care with genuine connection and building lifelong relationships, not just transactions.

Too often, care is limited by fear-based barriers—lack of access to doctors, impersonal service, or rigid systems. Dr. Sonick believes that true professionals work to break down these walls by embracing authenticity and connection. It’s not about having all the answers, but about being real, approachable, and willing to meet people where they are. By creating understanding and trust, service providers can bring clients into their world and make them feel valued, supported, and informed.

So, how do you build a standout, people-first business? Dr. Sonick walks through his proven system—from the power of referrals to the impression your website and phone calls make, down to the smallest details of your office environment.

Pro tips? Clean your office every day. Have clean, well-presented staff in matching uniforms. Remove potential issues before they arise—because the first impression sets the tone, and you are the habits you display.

What’s Inside:

• The power of people skills.
• Refining the details that build a first impression.
• The importance of connection and vulnerability.

Mentioned In This Episode:

Michael Sonick
[email protected]
Michael Sonick on Instagram @drmsonick
Michael Sonick on Facebook
Michael Sonick on LinkedIn
MBA CPA