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09 - People in Their 20s Are Changing the Rules of Retail
Manage episode 523253524 series 3588460
In this episode of the Live Chat Factory podcast, Karen sits down with Georgia — a sharp, straight-talking 28-year-old with a background in hospitality, retail, and customer experience. Georgia knows what makes a customer feel seen, what instantly puts her off a brand, and why Gen Z and Millennials expect more from every purchase.
From impulse buys and online scams to emotional intelligence in customer service, Georgia gives us a refreshingly honest look at how people in their 20s shop, scroll, and spend.
We talk:
- The rise of resale, vintage, and value-based buying
- Delivery fees, dark UX, and instant turn-offs
- Loyalty, live chat, and how to actually listen to customers
- Why emotional intelligence is a non-negotiable
- What Georgia would do if she ran a customer service team for a day
If your business serves anyone under 35, this is essential listening. Georgia is warm, wise, and wonderfully honest — a reminder that good service isn’t complicated. It’s just human.
For more information on what we do, please visit https://www.livechatfactory.live/
The Live Chat Factory Podcast is edited with finesse by Mike Roberts of Making Digital Real 🎙️
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