In this episode of the Life Sciences Gen AI Exchange Podcast, host Lucinda Smith, Chief Safety Product Officer at ArisGlobal, talks with Claudia Lehmann Head of Global PSPV Operations at Boehringer Ingelheim.

They discuss the journey and practical application of AI in pharmacovigilance, the benefits of AI and automation over the past five years, and the current use of Gen AI to further improve processes. The conversation covers the decision-making process behind adopting AI, overcoming technical hurdles, change management, and the impact on roles and processes within the organization. Claudia highlights the importance of starting small, understanding and assessing risks, continuous learning, and evolving with technology in a highly regulated industry.

00:00 Introduction to the Life Sciences Gen AI Exchange Podcast

00:42 Guest Introduction and Episode Focus

01:02 Journey into AI in Pharmacovigilance

03:06 Challenges and Successes in AI Implementation

05:56 Decision-Making and Project Structure

15:18 Technical Hurdles and Model Validation

18:37 Change Management and Building Trust in AI

29:31 Lessons Learned and Recommendations

33:11 Conclusion and Future Outlook