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Owning Your Mistakes & The Power of Trust
Manage episode 498372004 series 3678341
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What if your biggest mistake could become your greatest success story?
Owning your mistakes and offering genuine apologies are crucial for building trust with clients in the mortgage industry. Mistakes happen—but how you handle them can make all the difference.
Kelly and Jay share how to turn setbacks into opportunities and how to apologize to clients after making mistakes. Build stronger client relationships and create lasting connections with these strategies.
4 episodes
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