Joy McMillan transforms healthcare compliance from a reactive scramble to a proactive partnership through her firm, JAD Infection Control Experts. As she explains during our engaging conversation at the Florida Healthcare 2025 Annual Conference, her approach helps organizations address regulatory requirements while genuinely improving patient safety and quality outcomes.
With credentials that would make most professionals' heads spin (BSN, MBA-HA, CRRN, WCC, CJCP, CIC, and more), Joy brings extraordinary expertise to her consulting work. Yet what truly sets her apart isn't just knowledge—it's perspective. "My why is I want to be the person that's able to take the pressure off of you but still make you look good," she shares, revealing how her 24+ years of frontline experience shaped her understanding of healthcare challenges. The company name itself—JAD, representing Joy, her daughter Asia, and husband Daryl—reflects the family foundation supporting her mission.
Joy's innovative approach includes replacing outdated paper-based systems with digital tools that provide real-time dashboards and automated compliance reminders. This technology integration helps healthcare leaders maintain continuous oversight rather than scrambling during inspections. When describing "nightmare scenarios," she candidly discusses finding facilities with rampant infections and generic policies disconnected from actual practices. Even worse are situations where leadership resists acknowledging documented problems, insisting "they've got it covered" despite evidence to the contrary. These challenges highlight why proactive partnerships matter so much in healthcare compliance.
Ready to transform your approach to infection control and compliance? Connect with Joy McMillan on LinkedIn or visit J-A-D-I-C-C.com to learn how her expertise can help your organization exceed standards rather than merely meeting them. Subscribe to Let's Get Comfy on YouTube and follow us on social media to continue exploring healthcare insights that prepare you and your loved ones for better outcomes.