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In Episode 26 of The K Cup Jon Kelly and Joe Nortrup Discuss the Importance of Having Difficult Client Conversations. Jon and Joe explain that there is a hidden cost to avoiding having conversations that may be uncomfortable. They touch on how not having the difficult dialog can severely damage your reputation and as a result cause your company to possibly fail. They also discuss Kelly Construction Group's framework for building difficult conversations into the client onboarding process and once the work has started. Most business owners avoid tough client discussions and pay a hefty price, watch or listen to this episode so your business doesn't suffer.
Website: www.kellyconstructiongroup.com
Chapters
00:00:01 Jon Delivers the Hook
00:00:16 The K Cup "Logo" Intro
00:00:29 Joe Introduces the Show
00:01:38 Joe Introduces the 1st Discussion Point - "How to Establish a Proactive - Difficult Conversation Framework" Includes the "Difficult Conversation Clause"
00:10:31 Kelly Construction Group VSL w/Jon Kelly
00:11:57 Joe Introduces the 2nd Discussion Point "Part B" - The Difficult Conversation "Early Warning System"
00:44:10 Closing Thoughts
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Keywords
Joe Nortrup, Authenticity, Personal growth, Networking, Online presence, Thought leadership, Reputation management, Lifelong learning, Storytelling, Expertise showcasing, Trust building, Influence, Visibility, Content creation, Professional development, Social media strategy, Public speaking, Mentorship, Brand consistency, Value proposition, Resilience
How to Build Your Brand, Learn How to Build Your Brand, Learn How to Build a Brand, Brand Building, Business, Business Strategy, Business Development, Entrepreneur, Entrepreneurship, Solopreneur, Influencer, Thought Leadership, Innovator, Innovative Business Practices, Angel Investor, Business Consultant, Business Consultancy, Voice Engine, Voice Engine App, Joe Nortrup, Author, Thought Leader, Marketing, Sales, Lead Gen, Lead Generation, Collaborative Business Ecosystem, B2B, B2C, ENS, CCE, CBE, PPI, KPI, Prominent Person of Impact, Key Person of Influence, Business Framework, Business Ecosystem,
Takeaways
*Learn how avoiding difficult conversations can negatively affect your reputation and cost you opportunities.
* Learn how "scope-creep" can kill your business if you don't have the necessary and likely uncomfortable conversations to prevent it.
* Learn how you can build in a "difficult conversation clause" into your client onboarding program to make having tough conversations much easier and productive