The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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Content provided by Chandra Wobschall and Paul Houtkooper, Chandra Wobschall, and Paul Houtkooper. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chandra Wobschall and Paul Houtkooper, Chandra Wobschall, and Paul Houtkooper or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Ep 32 – Eliciting Requirements with Susan Moore from IIBA
Manage episode 440379671 series 3549643
Content provided by Chandra Wobschall and Paul Houtkooper, Chandra Wobschall, and Paul Houtkooper. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chandra Wobschall and Paul Houtkooper, Chandra Wobschall, and Paul Houtkooper or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In Episode 032 of The JDE Connection podcast, hosts Chandra and Paul join Susan A. Moore, CBAP, AAC, PMI-PBA, PMI-ACP from International Institute of Business Analysis (IIBA) on a crossover episode of the Business Analysis Live! podcast. They delve into the intricacies of eliciting business requirements from stakeholders, including understanding and managing stakeholder emotions, the importance of empathy, and exercising emotional intelligence in handling stakeholder frustrations. The hosts also stress the significance of present-focused requirement gathering, urging listeners to fully engage with their stakeholders to uncover their true needs without prematurely jumping to solutions. Likewise, they point out how stakeholders often present solutions rather than stating their actual requirements and the challenges it can create for business analysts when eliciting requirements effectively. Techniques such as asking detailed questions, observing workflows, and maintaining a supportive environment are recommended to understand implicit needs thoroughly. The conversation is enriched with real-world experiences, practical advice, and humorous anecdotes, making it an insightful listen for anyone involved in business analysis and enterprise software management.
00:48 Introducing the crossover episode on the Business Analyst Live! podcast
05:26 Crossover episode introductions
06:57 Senior business analyst, former accountant, technical expertise.
13:25 How Business Analysis Live! connects to The JDE Connection.
15:13 Why we say elicitation of requirements instead of gathering requirements?
19:09 Getting to the end goal?
22:06 Creating a safe space.
24:47 Emotion is a data point.
25:25 Emotional intelligence.
30:10 Trusting your instincts.
35:00 How does the business analysis job begin?
44:39 How to you handle touch/rude stakeholders?
47:23 Don’t take it personal but make it personal.
50:56 How do we translate implicit needs into explicit requirements?
58:53 How do you say ‘no’ in a nice way?
Resources
Susan A. Moore, CBAP, AAC, PMI-PBA, PMI-ACP - LinkedIn
International Institute of Business Analysis - https://www.iiba.org/
Business Analysis Live! Youtube Channel
Business Analysis Live! LinkedIn
If you have concerns or feedback on this episode or ideas for future episodes, please contact us at [email protected]
62 episodes
Share
Manage episode 440379671 series 3549643
Content provided by Chandra Wobschall and Paul Houtkooper, Chandra Wobschall, and Paul Houtkooper. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chandra Wobschall and Paul Houtkooper, Chandra Wobschall, and Paul Houtkooper or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In Episode 032 of The JDE Connection podcast, hosts Chandra and Paul join Susan A. Moore, CBAP, AAC, PMI-PBA, PMI-ACP from International Institute of Business Analysis (IIBA) on a crossover episode of the Business Analysis Live! podcast. They delve into the intricacies of eliciting business requirements from stakeholders, including understanding and managing stakeholder emotions, the importance of empathy, and exercising emotional intelligence in handling stakeholder frustrations. The hosts also stress the significance of present-focused requirement gathering, urging listeners to fully engage with their stakeholders to uncover their true needs without prematurely jumping to solutions. Likewise, they point out how stakeholders often present solutions rather than stating their actual requirements and the challenges it can create for business analysts when eliciting requirements effectively. Techniques such as asking detailed questions, observing workflows, and maintaining a supportive environment are recommended to understand implicit needs thoroughly. The conversation is enriched with real-world experiences, practical advice, and humorous anecdotes, making it an insightful listen for anyone involved in business analysis and enterprise software management.
00:48 Introducing the crossover episode on the Business Analyst Live! podcast
05:26 Crossover episode introductions
06:57 Senior business analyst, former accountant, technical expertise.
13:25 How Business Analysis Live! connects to The JDE Connection.
15:13 Why we say elicitation of requirements instead of gathering requirements?
19:09 Getting to the end goal?
22:06 Creating a safe space.
24:47 Emotion is a data point.
25:25 Emotional intelligence.
30:10 Trusting your instincts.
35:00 How does the business analysis job begin?
44:39 How to you handle touch/rude stakeholders?
47:23 Don’t take it personal but make it personal.
50:56 How do we translate implicit needs into explicit requirements?
58:53 How do you say ‘no’ in a nice way?
Resources
Susan A. Moore, CBAP, AAC, PMI-PBA, PMI-ACP - LinkedIn
International Institute of Business Analysis - https://www.iiba.org/
Business Analysis Live! Youtube Channel
Business Analysis Live! LinkedIn
If you have concerns or feedback on this episode or ideas for future episodes, please contact us at [email protected]
62 episodes
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Similar to The JDE Connection
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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continue reading
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continue reading
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continue reading
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continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
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continue reading
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continue reading
Hanselminutes is Fresh Air for Developers. A weekly commute-time podcast that promotes fresh technology and fresh voices. Talk and Tech for Developers, Life-long Learners, and Technologists.
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continue reading
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continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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