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Is the IT service desk dying out?

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Manage episode 475164366 series 2569287
Content provided by ITPro. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ITPro or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

When something goes wrong with IT at work, chances are you’ll be asked to submit a service ticket. This is a tale as old as time – see a problem, submit a ticket, wait for the service desk to come to your help.

But all this could be set for change. Advances in technology have opened the door to software problems being detected and remediated automatically, while internal learning platforms could also provide employees with the information they need to fix issues themselves.

How will all this come together, and is it really just around the corner?

In this episode, Jane and Rory speak to Samuele Gantner, chief product officer at Nexthink, to get a better understanding of the direction IT support is headed and why the service desk might soon be a thing of the past.

  continue reading

297 episodes

Artwork
iconShare
 
Manage episode 475164366 series 2569287
Content provided by ITPro. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ITPro or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

When something goes wrong with IT at work, chances are you’ll be asked to submit a service ticket. This is a tale as old as time – see a problem, submit a ticket, wait for the service desk to come to your help.

But all this could be set for change. Advances in technology have opened the door to software problems being detected and remediated automatically, while internal learning platforms could also provide employees with the information they need to fix issues themselves.

How will all this come together, and is it really just around the corner?

In this episode, Jane and Rory speak to Samuele Gantner, chief product officer at Nexthink, to get a better understanding of the direction IT support is headed and why the service desk might soon be a thing of the past.

  continue reading

297 episodes

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