Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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continue reading
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77. Master IT Experience Management (ITXM™)
Manage episode 322374394 series 2817230
Content provided by HappySignals. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HappySignals or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
ITXM™ or IT Experience Management brings experience management, a practice that has been used in external customer support and management for well over a decade, into IT operations.
ITXM™ enables IT teams to focus on outcomes of the deliverables they produce, as well as providing data-driven insights, fueling Continual Improvement initiatives, in order to achieve said outcomes.
Most importantly, ITXM™ is a framework that is needed and used by the whole IT organization, and not just the IT Service desk.
Now, we bring to you the recently released ITXM™ foundation course, bringing to life the practicalities of Experience Management for IT. Through online training videos and an online exam, you can get certified in ITXM™ and bring this framework into your organisation.
But the fun doesn’t stop there - Join our online community to share thoughts, ways of working and learning experiences with other like-minded professionals, thought leaders and pioneers of ITXM™.
Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/
Learn more about HappySignals - https://www.happysignals.com/leading-experience-management-platform-for-it-happysignals
Key Takeaways:
- ITXM™ - bringing experience management into IT
- Opportunity to learn more about ITXM™ and become a certified professional with online training and exam
- ITXM™ community - learn and share experiences with others
124 episodes
Share
Manage episode 322374394 series 2817230
Content provided by HappySignals. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HappySignals or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
ITXM™ or IT Experience Management brings experience management, a practice that has been used in external customer support and management for well over a decade, into IT operations.
ITXM™ enables IT teams to focus on outcomes of the deliverables they produce, as well as providing data-driven insights, fueling Continual Improvement initiatives, in order to achieve said outcomes.
Most importantly, ITXM™ is a framework that is needed and used by the whole IT organization, and not just the IT Service desk.
Now, we bring to you the recently released ITXM™ foundation course, bringing to life the practicalities of Experience Management for IT. Through online training videos and an online exam, you can get certified in ITXM™ and bring this framework into your organisation.
But the fun doesn’t stop there - Join our online community to share thoughts, ways of working and learning experiences with other like-minded professionals, thought leaders and pioneers of ITXM™.
Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/
Learn more about HappySignals - https://www.happysignals.com/leading-experience-management-platform-for-it-happysignals
Key Takeaways:
- ITXM™ - bringing experience management into IT
- Opportunity to learn more about ITXM™ and become a certified professional with online training and exam
- ITXM™ community - learn and share experiences with others
124 episodes
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Similar to The IT Experience Podcast
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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continue reading
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…
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The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
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continue reading
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