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Content provided by The Insurance Podcast, Pete Tessier, and Curt Wyatt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Insurance Podcast, Pete Tessier, and Curt Wyatt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Claims service is evolving and bringing results

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Manage episode 501750539 series 2500398
Content provided by The Insurance Podcast, Pete Tessier, and Curt Wyatt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Insurance Podcast, Pete Tessier, and Curt Wyatt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Claims service is evolving and Paul Disney, Chief Product and Technology Officer, and itel have a vision and the data ready. Paul shares important lessons claims experiences are teaching the insurance industry and how those lessons are shaping technology and service options that itel provides.

In this episode:

  • The difference between education versus advising insureds during the claims process
  • How data can help the experience and foster trust when insureds are feeling their most vulnerable
  • Why the power of empathy is underused and how to apply it during a claim
  • How the 'repair vs replace' analysis is important to positive outcomes
  • Why technology powers accuracy and how that increases claims satisfaction

Paul's dynamic personality is almost contagious and what's refreshing is he and itel are backing up what their value proposition by delivering great service and incredible results and he's sharing how they do it.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

250 episodes

Artwork
iconShare
 
Manage episode 501750539 series 2500398
Content provided by The Insurance Podcast, Pete Tessier, and Curt Wyatt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Insurance Podcast, Pete Tessier, and Curt Wyatt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Claims service is evolving and Paul Disney, Chief Product and Technology Officer, and itel have a vision and the data ready. Paul shares important lessons claims experiences are teaching the insurance industry and how those lessons are shaping technology and service options that itel provides.

In this episode:

  • The difference between education versus advising insureds during the claims process
  • How data can help the experience and foster trust when insureds are feeling their most vulnerable
  • Why the power of empathy is underused and how to apply it during a claim
  • How the 'repair vs replace' analysis is important to positive outcomes
  • Why technology powers accuracy and how that increases claims satisfaction

Paul's dynamic personality is almost contagious and what's refreshing is he and itel are backing up what their value proposition by delivering great service and incredible results and he's sharing how they do it.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

250 episodes

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