Patrick Palmer has 30 years of experience in the mortgage banking industry, developing retail origination sales, marketing, and operational platforms. Patrick currently serves as Executive Vice President with CrossCountry Mortgage, LLC. Prior to joining CrossCountry, Patrick was the President of National Sales for RPM Mortgage and Co-founder and Chief Executive Officer of Alpine Mortgage Planning in Lake Oswego, Oregon. He has spent his career helping hungry, humble, smart originators crush their barriers and scale their business to new heights.

Patrick attended Western Oregon University and George Fox University, where he received his bachelor’s degree in business and economics and his MBA with a focus in Finance. Patrick is the former Chairman of the Western Oregon University Foundation board of directors and serves many local charities.

In this episode, Steve and Patrick discuss:

• The impact of mentorship and having guides who shorten the learning curve
• Why emotional intelligence is essential for leadership and how it can be developed
• The role of failure as a requirement—not an option—for growth and leadership
• How fear of permanence and abandonment blocks trying new things
• The importance of shared vision and values in building effective teams

Key Takeaways:

• True mentorship thrives on availability, willingness, and skill. Great mentors provide guidance freely, without expectation of return, and their generosity can change the entire trajectory of someone’s career.
• Emotional intelligence and empathy are not fixed traits. They can be developed and strengthened through practice, self-awareness, and intentional learning over time.
• Failure is not the end but a stepping stone. When reframed as part of growth, mistakes become powerful lessons that accelerate leadership and personal development.
• Fear often spirals into catastrophic thinking. Leaders who recognize this can reframe mistakes as temporary setbacks, helping themselves and others move forward with clarity.
• Shared vision and values unify teams. When leaders create alignment, they unlock collective energy and purpose that drives long-term success.

“The thing you have to get your mind around first is that failure is not final. Human mistakes, if I made a mistake, that doesn't define me for the rest of my life. Get up, brush yourself off, move on. There's no finality to it until our lives are over.” - Patrick Palmer

Connect with Patrick Palmer:

Website: https://crosscountrymortgage.com/lake-oswego-or-5403/patrick-palmer/

LinkedIn: https://www.linkedin.com/in/patrickrpalmer/

Connect with Steve and Jason:

LinkedIn: Jason or Steve

Website: Rewire, Inc.: Transformed Thinking

Email: [email protected]

Show notes by: Angelo Paul Tagama

Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.