Scott MacKenzie hosts the Industrial Talk Podcast, celebrating industrial professionals and their innovations. At the Accelerate 2025 event in Austin, Texas, sponsored by Fluke Reliability, he interviews Samantha LeSesne, who discusses her journey from teaching to her current role as Implementation and Service Director at Fluke. Samantha emphasizes the importance of process mapping, both internally and for customers, to identify gaps and improve efficiency. She highlights the need for customization in EAM (Enterprise Asset Management) solutions to meet specific customer needs. Samantha also touches on the role of AI in enhancing EAM, stressing the balance between technology and practical, on-the-floor applications.

Action Items

• [ ] Connect with Samantha LeSesne Fluke on LinkedIn to discuss processes and solutions.

Outline

Introduction and Welcome to Industrial Talk Podcast

• Scott MacKenzie introduces the Industrial Talk Podcast, emphasizing its focus on industrial professionals and their innovations.
• Scott welcomes listeners to the podcast, highlighting the event Accelerate 2025 in Austin, Texas, sponsored by Fluke Reliability.
• Scott provides information on how to find Fluke Reliability online, encouraging listeners to visit their website for asset management solutions.
• Scott introduces Samantha, the guest for the episode, and asks her to pronounce her last name, which she spells out as "LeSesne."

Samantha's Background and Role at Fluke

• Samantha shares her background, mentioning her experience as a teacher in New York City and her transition to working with Fluke eight years ago.
• She discusses her roles in product marketing, product management, and her current position as the implementation and service director for EAM.
• Samantha explains her responsibilities, including working with teams and customers to ensure the successful implementation of EAM solutions.
• Scott and Samantha discuss the importance of understanding and addressing customer needs to make EAM solutions effective.

Understanding Processes and Mapping

• Samantha explains the concept of a process, using a visual example of moving from point A to point B.
• She emphasizes the importance of simplifying processes to make them more effective and less complicated.
• Samantha discusses the importance of aligning processes with customer goals and timelines to avoid frustration and ensure successful implementation.
• Scott and Samantha talk about the importance of mapping current and future states of processes to identify gaps and improve efficiency.

Implementation and Customization of EAM Solutions

• Samantha describes her two core teams: the implementation team and the product specialist team.
• The implementation team focuses on getting customers up and running with EAM solutions, while the product specialist team handles customization and integration with other systems.
• Samantha highlights the importance of customization to meet the unique needs of different sites within a company.
• Scott and Samantha discuss the challenges of standardizing EAM solutions while accommodating individual site requirements.

The Role of AI and Data in EAM

• Samantha discusses the potential of AI in enhancing EAM solutions, emphasizing the need for AI to analyze large amounts of data.
• She explains how AI can help technicians and maintenance managers make better decisions by providing actionable insights from data.
• Samantha highlights the importance of balancing AI capabilities with human judgment to ensure practical and effective solutions.
• Scott and Samantha discuss the rapid advancements in AI and the need for continuous adaptation to stay ahead in the industry.

Future of EAM and AI Integration

• Samantha shares her vision for the future of EAM, emphasizing the role of AI in improving efficiency and decision-making.
• She discusses the importance of capturing practical insights from the floor to develop AI solutions that address real-world challenges.
• Samantha highlights the need for collaboration between AI developers and maintenance professionals to create practical and effective solutions.
• Scott and Samantha discuss the importance of focusing on practical applications of AI to ensure its successful integration into EAM solutions.

Conclusion and Contact Information

• Scott wraps up the conversation by emphasizing the importance of process mapping and understanding customer needs.
• Samantha provides her contact information, encouraging listeners to connect with her on LinkedIn for further discussions.
• Scott thanks Samantha for her insights and highlights the importance of the Industrial Talk Podcast in celebrating industrial professionals.
• The podcast concludes with a reminder of the event Accelerate 2025 and the sponsorship by Fluke Reliability, encouraging listeners to stay tuned for future episodes.