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Housing Hive: Data-Driven Trust
Manage episode 468719815 series 3649430
Join our next Housing Hive here: https://www.prodo.com/housing-hive
Check out our enlightening webinar that delves into the crucial role of data in strengthening trust between housing associations and their residents. In the increasingly complex landscape of the housing sector, it has become imperative for organisations to foster trust through personalised and efficient service delivery. However, the quality and accessibility of data often pose significant challenges.
In this webinar, we were joined by a seasoned housing consultant with expertise in data strategy. Together, we will explore the importance of building up a level of trust with residents and how it is influenced by various factors, often underpinned by data.
We discuss the common pitfalls housing associations face, such as fragmented data systems, and how these obstacles hinder targeted and personalised service delivery, internal efficiency, and customer satisfaction.
Key Topics:
- The vital link between trust and housing associations
- Challenges of data quality and disparate systems
- Leveraging data strategy for trust building
- Practical insights and solutions for housing associations
- Q&A session with industry experts
Chapters
1. Introductions (00:00:00)
2. The agenda (00:01:36)
3. Introducing Arturo Dell (00:03:49)
4. Four key trends in housing data and analytics (00:04:28)
5. 1. Cloud Computing (00:05:16)
6. 2. Increased Regulation (00:07:27)
7. 3. Self-service (00:08:50)
8. 4. AI and Data Science (00:10:29)
9. Examples of AI in the space (00:12:45)
10. Introducing Adam Cresser (00:15:18)
11. About Notting Hill Genesis (00:17:10)
12. NHGs strategy (00:19:23)
13. Core data needed to run NHG (00:30:00)
14. Building skills & capability (00:36:43)
15. The lessons learned and key takeaways (00:44:32)
16. Questions (00:45:31)
30 episodes
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