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AI Meets Loyalty: Brian Kenny on Reinventing Customer Relationships with Momntum
Manage episode 485995171 series 3157475
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In this episode of the Goosed.ie Podcast, I’m joined by Brian Kenny, founder of Momntum, the platform that’s using AI to completely rethink what customer loyalty should look like.We chat about:🧠 How AI is making loyalty smarter, not just more digital📲 Why “know your customer” is no longer enough🎯 How brands can build emotional intelligence into their customer experience🔁 The end of “points-for-everything” loyalty, and what comes nextIf you’re in marketing, CX, retail, or just curious about where brand loyalty is heading, this one’s packed with insight.
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