This story was originally published on HackerNoon at: https://hackernoon.com/ai-driven-customer-support-naveen-kunchakuris-multilingual-chatbot-cuts-call-volume-by-70percent.
Kunchakuri’s AI chatbot cut support calls by 70%, scaled globally across platforms, & set new standards for multilingual, enterprise-grade customer service.
Check more stories related to machine-learning at: https://hackernoon.com/c/machine-learning. You can also check exclusive content about #ai-chatbot-customer-support, #naveen-kunchakuri, #multilingual-ai-assistant, #generative-ai-deployment, #ai-in-customer-experience, #machine-learning-engineering, #enterprise-chatbot-integration, #good-company, and more.
This story was written by: @echospiremedia. Learn more about this writer by checking @echospiremedia's about page, and for more stories, please visit hackernoon.com.
Naveen Kunchakuri led the full lifecycle of a multilingual AI chatbot that reduced customer support calls by 70%. Deployed across WhatsApp and web, the solution delivered 24/7 global support, integrated with legacy systems, and improved satisfaction scores—setting a benchmark in AI-driven customer service and operational efficiency.