What makes a conversation truly effective—one that builds genuine trust and long-term partnerships? In this episode, Mary Schmid, the mind behind the Conversational Edge System, joins Richard Jacobs to break down the core elements of client communication that lead to real connection. Drawing from over 30 years of experience as a healthcare executive, Mary now helps professionals in the financial industry master the art of high-trust conversations. Her mission? To equip professionals with the skills to navigate any dialogue with confidence and empathy. Tune in as we uncover: Techniques for deep listening and intentional questioning that create trust How neuroscience can help us communicate more effectively What to do when a conversation feels off track The value of showing empathy through dialogue Explore more of Mary’s work on her , and don’t forget to check out her book for a deeper dive into her methods. Episode also available on Apple Podcasts: