The 4 Therapist Types (And Why #2 Is Your Biggest Problem) The Go-To Physio podcast

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The 4 Therapist Types (And Why #2 Is Your Biggest Problem)

13d ago 55:09

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In this episode, David O'Sullivan and Paddy discuss the challenges faced by clinic owners and therapists, focusing on the importance of understanding the therapist's role, the customer journey framework, and the significance of metrics in clinical practice. They explore the transition from problem unaware to solution aware, emphasizing the need for effective coaching and accountability. The conversation highlights the impact of leadership on team dynamics and the necessity of creating a positive clinic culture to foster growth and development.

Takeaways

Understanding the therapist's role is crucial for clinic success.
The customer journey framework helps in identifying patient needs.
Ego can blind clinicians to their issues, affecting patient care.
Metrics reveal the truth about clinic performance and therapist effectiveness.
Navigating the solution aware stage requires careful management.
Coaching is more effective than traditional teaching methods.
Accountability is vital for both therapists and clinic owners.
Creating a positive clinic culture enhances team dynamics.
Leadership vision is essential for guiding clinic growth.
Reflecting on the journey helps in continuous improvement.

Sound Bites

"Your biggest problem as a clinic owner."

"Ego can blind clinicians to their issues."

"Accountability is vital for growth."

Chapters

00:00 Introduction to Therapist Types and Clinic Challenges

02:52 Understanding the Customer Journey in Therapy

05:27 Identifying the Problem Unaware Therapist

08:43 The Role of Ego in Clinical Practice

11:35 Recognizing Mismatched Expectations

14:09 Clinic Owner's Perspective on Therapist Performance

17:05 Navigating Conversations with Therapists

20:11 Moving from Problem Aware to Solution Aware

22:50 Setting Standards and Accountability in Clinics

25:41 Finding the Right Fit for Your Clinic

27:58 The Importance of Honest Conversations

30:36 Navigating Difficult Decisions in Leadership

32:22 Tracking Metrics for Team Performance

35:00 Creating a Vision for Growth

35:29 Coaching vs. Teaching in Clinical Practice

38:51 Understanding Inputs and Outputs

40:16 The Role of Questions in Coaching

42:31 Developing Skills Through Experience

46:38 The Impact of Leadership on Team Dynamics

48:41 Empowering Clinicians to Make Decisions

54:37 Podcast Outro (audio fixed).mp4

Additional Resources:

Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠

Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠

Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠

Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠

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