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How To NATURALLY Increase Your Therapists Reviews And Referrals

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Manage episode 453386722 series 2536067
Content provided by Dave O'Sullivan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dave O'Sullivan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses how to naturally increase therapist reviews and referrals by focusing on patient value and expectations. He emphasizes the importance of aligning treatment plans with what patients perceive as valuable and setting clear expectations from the first session. The conversation outlines a six-stage patient journey that enhances customer experience and ultimately leads to more positive reviews and referrals. O'Sullivan provides actionable insights for therapists to improve their practice and patient outcomes.

Takeaways

Most patients want to give reviews naturally.

Understanding perceived vs actual value is crucial.

Treatment plans must exceed patient expectations.

Setting expectations in the first session is key.

Align treatment with patient-defined value outcomes.

The first three sessions are critical for patient perception.

Customer experience is fundamentally about feelings.

Therapists need to audit their subjective assessments.

Focus problems often lead to low reviews and referrals.

Building a go-to clinic requires the right mentorship and tools.

Sound Bites

"Patient-defined value outcomes are crucial"

"Customer experience is a feeling"

"Build a go-to clinic with the right tools"

Chapters

00:00 Introduction to Patient Reviews and Referrals

00:56 Understanding Value in Patient Care

03:20 Aligning Treatment with Patient Expectations

06:10 Setting Expectations for Patient Success

09:28 The Importance of Patient Defined Value Outcomes

12:19 Transforming Patient Experience and Confidence

14:26 Podcast Outro (audio fixed).mp4

Additional Resources:

Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠

Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠

Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠

Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠

For our Latest Updates, Be Sure To Follow Us On Social Media:

Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠

Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠

  continue reading

76 episodes

Artwork
iconShare
 
Manage episode 453386722 series 2536067
Content provided by Dave O'Sullivan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dave O'Sullivan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses how to naturally increase therapist reviews and referrals by focusing on patient value and expectations. He emphasizes the importance of aligning treatment plans with what patients perceive as valuable and setting clear expectations from the first session. The conversation outlines a six-stage patient journey that enhances customer experience and ultimately leads to more positive reviews and referrals. O'Sullivan provides actionable insights for therapists to improve their practice and patient outcomes.

Takeaways

Most patients want to give reviews naturally.

Understanding perceived vs actual value is crucial.

Treatment plans must exceed patient expectations.

Setting expectations in the first session is key.

Align treatment with patient-defined value outcomes.

The first three sessions are critical for patient perception.

Customer experience is fundamentally about feelings.

Therapists need to audit their subjective assessments.

Focus problems often lead to low reviews and referrals.

Building a go-to clinic requires the right mentorship and tools.

Sound Bites

"Patient-defined value outcomes are crucial"

"Customer experience is a feeling"

"Build a go-to clinic with the right tools"

Chapters

00:00 Introduction to Patient Reviews and Referrals

00:56 Understanding Value in Patient Care

03:20 Aligning Treatment with Patient Expectations

06:10 Setting Expectations for Patient Success

09:28 The Importance of Patient Defined Value Outcomes

12:19 Transforming Patient Experience and Confidence

14:26 Podcast Outro (audio fixed).mp4

Additional Resources:

Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠

Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠

Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠

Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠

For our Latest Updates, Be Sure To Follow Us On Social Media:

Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠

Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠

  continue reading

76 episodes

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