Managing a mobile workforce isn’t easy, especially when teams are spread out across large service areas and depend on their devices to get the job done. Whether IT struggles to troubleshoot issues remotely or field workers need real-time updates in high-pressure situations, having the right Mobile Device Management (MDM) strategy in place can make all the difference.

In this episode, I sat down with Mikhail Ishkhanov, Senior Director of Product Strategy and Sales Enablement at SOTI. Mikhail’s journey at SOTI started back in 2012 on the support team, and over the past decade, he’s led multiple teams, helping businesses solve real-world mobility challenges.

Show Highlights:

• The difference between MDM, EMM, and UEM—and why it matters
• The biggest headaches IT teams face when managing mobile devices
• How utility and field service teams keep their tech running in remote areas
• Why zero-touch deployment is a game-changer for IT efficiency
• How companies can balance security, productivity, and employee privacy

If you’re an IT leader, operations manager, or anyone dealing with mobile devices at scale, this conversation is packed with practical insights you can use.

Show Resource & Links

SOTI

• Connect With Mikhail Ishkhanov on LinkedIn
• SOTI ONE Platform
• SOTI XSight
• SOTI Connect
• SOTI MobiControl

Getac

• Rugged Laptops
• Rugged Tablets
• Software
• Video Solutions