On this episode of The FincTank, we sit down with Craig, a seasoned technologist and banking professional currently driving innovation at PagoNxt, a fintech arm of Santander. From humble beginnings in Luton to pioneering biometric solutions at Barclays and now leading global compliance efforts, Craig’s journey is a masterclass in resilience, adaptability, and forward-thinking leadership.

We unpack the evolution of payments and compliance across Europe, the challenges of navigating complex regulatory landscapes, and Craig’s unique path from IT systems to the frontlines of financial crime prevention. Hear how he overcame imposter syndrome, championed team development, and why building a central KYC repository might be the next big leap in fintech. Plus, a candid look at biometrics backlash, mentoring future talent, and the power of emotional intelligence in high-stakes environments.

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