In this week's episode, we discuss the FCA's recent review of its vulnerable customer guidance. How have firms been meeting the challenge of identifying and supporting vulnerable customers? And what did the FCA's review of bank's power of attorney and bereavement processes uncover?

In the second half of the show, we look at the forthcoming regulation of the Buy Now Pay Later Sector - and the review of the Consumer Credit Act. With the Labour government having included a commitment to regulate BNPL, the draft legislation is now drawn up and should be filed any day. But the wider review of consumer credit legislation looks set to take a little longer. We consider what these changes are likely to mean for the sector and for consumers.

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