In this wrap-up episode of The EnterpriseJoy Podcast, Vishal brings the week together with a Reflection Toolkit, a one-page-one-hour practice your team can start right away. Using Alan Mulally’s turnaround at Ford as proof, the toolkit blends service blueprinting, value stream mapping, shared outcome scorecards, Team APIs, psychological safety cues, and boundary-spanning rituals. Simply put, when teams reflect regularly, silos stop being walls and start becoming bridges.

References:

1) Psychological safety and learning behavior in work teams: https://doi.org/10.2307/2666999

2) Project Aristotle: Understanding team effectiveness: https://rework.withgoogle.com/intl/en/guides/understanding-team-effectiveness

3) Do team and individual debriefs enhance performance? A meta-analysis: https://doi.org/10.1177/0018720812448394

4) Learning to See: Value Stream Mapping to Add Value and Eliminate MUDA: https://www.goodreads.com/book/show/20323099-learning-to-see

5) A Proof for the Queuing Formula: L = λW: https://pubsonline.informs.org/doi/10.1287/opre.9.3.383

6) The Balanced Scorecard — Measures that Drive Performance: https://hbr.org/2005/07/the-balanced-scorecard-measures-that-drive-performance

7) Smarter Collaboration: A New Approach to Breaking Down Barriers and Transforming Work: https://www.goodreads.com/book/show/60623881-smarter-collaboration

8) Team Topologies: Organizing Business and Technology Teams for Fast Flow: https://www.goodreads.com/book/show/44135420-team-topologies

9) Ford lost record $12.7 billion in 2006: https://www.nytimes.com/2007/01/25/business/worldbusiness/25iht-web.0125ford.4339480.html

10) You can’t manage a secret: https://www.governing.com/archive/col-culture-openness-candor-critical-organizational-success.html

Music Credit: Switch It Up, performed by Silent Partner, from the YouTube Studio Audio Library